Shipping policy
Shipping Policy
Where we ship
We ship Australia-wide from Queensland. Local corporate and business orders can be delivered directly to an office address. We do not ship to, e.g. PO Boxes or remote locations. We do not currently ship outside Australia.
Processing times
All Lunir gift boxes are curated and packed by hand. Orders are packed and dispatched within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. Because every box is hand-packed, processing may take a little longer during busy periods such as Christmas and Mother's Day ect. Branded Gifts will take between 7-14 business days pending the size of the order.
Delivery times and tracking
Estimated delivery times are shown at checkout and vary by location and the shipping option you choose. Once your order is dispatched you will receive a shipping confirmation email with tracking details. If your tracking has not updated for several days, please contact us and we will look into it.
Shipping costs
- Standard orders: a flat shipping rate of $10 applies to gift boxes and products. And a Flate rate of $15 for local delivery.
- First order: your first order ships free with code LUNIRSHIP. This is limited to one use per customer and cannot be combined with other free shipping offers.
- Free shipping on larger orders: Orders over $150 ship free. This offer cannot be combined with the first order code.
- The Monthly Drop: shipping is included in the price of every Monthly Drop subscription box, so there is nothing extra to pay for delivery. The first order code (LUNIRSHIP) and the free shipping threshold do not apply to Monthly Drop subscriptions.
The Monthly Drop (subscription)
Each Monthly Drop box is packed and dispatched once a month In the first week of each month. You will receive a shipping confirmation email with tracking when your box is on its way. Please make sure the delivery address on your subscription is correct and up to date. If you move, update your address before your next box is packed. We cannot redirect a box that has already been dispatched.
Bulk, corporate and real estate orders
Bulk, corporate, branded and real estate settlement orders are quoted individually through our enquiry forms. Delivery costs and timeframes for these orders are confirmed in your quote. Branded and personalised items may need extra production time, and mock-ups are sent for approval before production where applicable.
Sending a gift
You can enter the recipient's address at checkout and we will send the order directly to them. We do not include prices in the box. Please double-check the delivery address and a contact phone number, as incorrect or incomplete details can cause delays or failed deliveries. If a parcel is returned to sender, for example re-shipping at the customer's cost.
Delays, lost or missing parcels
If your parcel is delayed or tracking shows no movement for several days, please contact us at contact@lunir.com.au or 0432 890 894 with your order number. We will work with the carrier to locate.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with your order number and a clear photo. We will review your report and arrange a suitable resolution.
Local Delivery
Local delivery is available in the Logan/Brisbane region depening on location and delivery requirements, please email contact@lunir.com.au to arrange local delivery before purchase.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for major failures and faulty goods.
Contact us
Lunir Gifts Queensland, Australia Email: contact@lunir.com.au Phone: 0432 890 894