Shipping policy

Shipping Policy

Processing time

Orders are packed within [1–3 business days] (excluding weekends and public holidays). During sales/launches, processing may take longer.

Shipping rates & delivery timeframes

Shipping rates and available options are calculated at checkout.

Delivery timeframes are estimates provided by the carrier and may vary due to peak periods, weather events, or carrier delays.

Tracking

If tracking is available for your selected shipping method, you’ll receive a tracking link once your order has been dispatched.

Address accuracy

Please check your delivery address carefully. If an order is returned to us due to an incorrect or incomplete address, re-shipping fees may apply.

Damaged in transit

If your order arrives damaged, contact us within [48 hours] of delivery with photos of the outer packaging, inner packaging, and damaged item(s) so we can help.

Lost parcels

If tracking shows your parcel as delivered but you haven’t received it, please check with your household/building first. Then contact the carrier. If you still need help, message us and we’ll assist where we can.